You get a real person
Not a ticket number and not an auto-reply. Justin reads it himself and answers in his own words, usually while he's still standing in the garden.
There's no form on this page, and there won't be one. Justin keeps his phone in his pocket and answers it himself, so just talk to him.
Justin Materuni
Opens WhatsApp with your message already written. Nothing is sent until you press send.
| Monday to Friday | 6:00 to 21:00 |
|---|---|
| Saturday | 6:00 to 21:00 |
| Sunday | 8:00 to 20:00 |
| Tours run | Every day |
All times are East Africa Time (GMT+3). If he's out on the trail with a group he may take an hour or two. He always comes back to you the same day.
That's it. With those three things he can give you a final price in one reply.
Not a ticket number and not an auto-reply. Justin reads it himself and answers in his own words, usually while he's still standing in the garden.
The price, the pick-up time and the plan all sit in your chat where you can check them again at the airport, on the bus, or the night before.
Weather turned? Bus was late? Send a message and Justin moves the day. No cancellation screen, no penalty, no argument.
Plenty of people message Justin the night before, or from the back of a bus on the way into Moshi, and it works out fine. He would much rather hear from you late than not at all.
And if you are only asking a question, that is completely fine too. He will happily tell you what the weather's been doing, whether the falls are running strong this week, or where to get good food in town.
“Just write to me. We will find a way.” Justin Materuni